Remote control to the target computer must be enabled (see Additional RC Settings below) on the SysAid server.The SysAid agent on the target computer must be configured to allow remote control (done at time of deployment).The SysAid agent must be installed on the target computer and the computer must be reporting to the SysAid server.There are three general prerequisites that must be met before you can initiate a remote control session:
Please read more about the differences between these two RC methods below. Attended or unattended sessions using SysAid TeamViewer Embedded service.Peer to peer remote control in a dedicated window (referred to in SysAid as a direct connection).In-browser remote control using HTML 5 and the SysAid Remote Control Gateway (RCG).SysAid has three primary methods of remote control: With SysAid Remote Control, accessing remote computers and remotely assisting users has never been easier! Types of remote control The asset page for any computer asset in SysAid.Once you are logged in, you can perform a remote control session from many different places within SysAid. Alternatively, perform a remote control session within a closed LAN (no internet access), or use our SaaS solution, SysAid Cloud Edition, to perform a remote control session directly from the cloud. Log into SysAid from any computer with an internet connection and perform a remote control session to any of your users, anywhere, anytime. While the average person can only be in one place at any one time, SysAid Remote Control allows you to provide service to everywhere from whereever you are. From multi-storey offices to work-from-home employees to offsite servers, in order to properly care for your IT environment, you need to be everywhere at once. As an IT administrator and helpdesk technician, there is always far too much work to do, and much of it is spread out over a large geographic area.
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